代写 MGNT969: Job Analysis, Recruitment and Selection

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    MGNT969: Job Analysis, Recruitment and Selection
    6 credit points
    Subject Information
    Trimester 1, 2016
    Wollongong
    On Campus
    TEACHING STAFF

    Teaching Role Coordinator and Lecturer
    Name Professor Mary Barrett
    Telephone ext 4991
    Email mbarrett@uow.edu.au
    Room 40.152
    Consultation Times Tuesday 14:30 - 16:30 (or by appointment)
    Thursday 14:30 - 16:30 (or by appointment)
     
    IMPORTANT INFORMATION FOR ALL STUDENTS
    This important information must be read together with the Sydney Business School Student Handbook which contains relevant information on University of Wollongong (UOW) and Sydney Business School Policies. The handbook is found at http://business.uow.edu.au/businesscentral/student-resources/UOW100614. It is your responsibility to comply with these policies and processes.
    The Sydney Business School is the graduate school of the Faculty of Business at University of Wollongong. Our courses are delivered from campuses located at Circular Quay in Sydney and Wollongong.

    Email Etiquette: Consultation with your subject coordinator and/or teachers via email
    Your teachers receive many emails each day. In order to enable them to respond to your emails appropriately and in a timely fashion, students are asked to observe basic requirements of professional communication:
    Consider what the communication is about
    • Is your question addressed elsewhere (e.g. in this subject outline or, where applicable, on the subject's eLearning site)?
    • Is it something that is better discussed in person or by telephone? This may be the case if your query requires a lengthy response or a dialogue in order to address. If so, see consultation times above and/or schedule an appointment.
    • Are you addressing your request to the most appropriate person?
    Specific email title/header to enable easy identification of subject related/student emails
    • Identify the subject code of the subject you are enquiring about (as your teacher may be involved in more than one subject) in the email header. Add a brief, specific header after the subject code where appropriate.
    Professional courtesy
    • Address your teacher appropriately by name (and formal title if you do not yet know them).
    • Use full words (avoid 'text-speak' abbreviations), correct grammar and correct spelling.
    • Be respectful and courteous.
    • Academics will normally respond within 1-2 days. If the matter is urgent, you may wish to telephone the Teaching Staff whose contact details are given in this subject outline or contact the School.
    • Please ensure that you include your full name and identify your seminar or tutorial group in your email so that your teachers know who they are communicating with and can follow-up personally where appropriate.
    A guide to eLearning 'Netiquette' is available at http://www.uow.edu.au/student/elearning/netiquette/index.html. The basic principles of Netiquette also apply to email communication.
    Copyright
    Commonwealth of Australia
    Copyright Regulations 1969
    © 2016 University of Wollongong
    The original material prepared for this guide is covered by copyright. Apart from fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act, no part may be reproduced by any process without written permission.
    代写 MGNT969: Job Analysis, Recruitment and Selection

    SECTION A: GENERAL INFORMATION

    SUBJECT DESCRIPTION

    This subject examines contemporary issues and theory related to the environment and processes of organisational entry, involving the key phases of job analysis, recruitment, selection and socialisation. Traditional recruitment strategies are assessed from the perspective of the organisation and the individual in light of contemporary theoretical developments. A range of personnel selection techniques is examined in relation to issues of reliability, validity, fairness and applicability. In addition, there will be a focus on major challenges faced in these processes in the light of rapidly changing technologies and globalisation. Organisational entry processes will be critically evaluated in the context of differing cultural expectations and practices. A range of practical skills in recruitment and selection processes will also be developed.

    STUDENT LEARNING OUTCOMES

    On successful completion of this subject, students will be able to:
    1. Identify major current issues related to job analysis, recruitment, selection and socialisation.
    2. Explain the impact of rapidly changing technologies and globalisation upon organisational entry processes.
    3. Critically assess major issues impacting the recruitment and selection processes and design solutions for the challenges raised.
    4. Assess the validity of advanced measurement techniques.
    5. Critically assess the contemporary literature on personnel selection techniques and predictors of job performance.
    6. Critically evaluate the literature in the context of different cultural practices and expectations.

    UPDATES TO THIS SUBJECT

    The School is committed to continual improvement in teaching and learning. In assessing teaching and learning practices in a subject, the School takes into consideration student feedback from many sources. These sources include direct student feedback to tutors and lecturers, feedback through Student Services and Business Central, responses to the Subject and Course Evaluation Surveys. These important student responses are used to make ongoing changes to subjects and courses. This information is also used to inform systemic comprehensive reviews of subjects and courses.
    Recent improvements to this subject aim to better reflect the main goals and point of view of this subject, so a word about them first.
     
    The main goals of this subject are:
     
    a) to familiarise students with the hiring process - whether from inside or outside organisations - and
    b) to develop the skills that will mean:
    i) new appointees are selected who are likely to succeed in the job, and
    ii) the hiring process is efficient, legally defensible and not too expensive.
     
    These are important, interdependent aims which are not easily achieved, and the solutions are not the same across businesses of different sizes and levels of complexity. To achieve them, students need to be able to apply principles and theories in specific situations, not just learn material from the textbook.
     
    For the last few years I have used team-based learning (TBL) as a way of giving students opportunities to apply their textbook knowledge which means they develop a more practical understanding of what it takes to achieve these aims. The TBL method will be explained in detail in the first class, but students are invited to find out more about it for themselves by going to the team-based learning website: www.TBLCollaborative.org.
     
    This year I am also posting slide summaries of the required textbook chapters to help students manage their reading.
     

    COURSE LEARNING OUTCOMES

    Course Learning Outcomes can be found in the Course Handbook http://www.uow.edu.au/handbook/yr2016/index.html.

    ATTENDANCE REQUIREMENTS

    The Faculty of Business expects all students to attend lectures and tutorials as we strongly believe that students who attend lectures and tutorials usually learn more and perform better in assignments and examinations.

    REQUIRED TEXT(S)

    Human Resource Selection (8th edition), Robert Gatewood, Hubert S Feild, and Murray Barrick. Southwestern College Publications or Cengage Australia, 2016. 
    Recommended retail price: $139.95
    You will definitely need access to the textbook to do well in MGMT969, because there are regular detailed tests based closely on it, and the assignments also rely on a detailed knowledge of it. This year there is a new edition which we will be using, so you may have problems if you rely exclusively on a previous, second-hand copy. However the book is expensive. There are options to buy or rent an e-book version or to buy or rent individual chapters. See the following website for details, noting that the prices quoted are in USD:
    http://www.cengage.com/search/productOverview.do?Ntt=Gatewood|8330043122147396434654136392032297513&N=16&Ntk=APG%7CP_EPI&Ntx=mode+matchallpartial
    This textbook(s) is available online from the University Bookshop at http://unicentre.uow.edu.au/unishop/

    KEY REFERENCES

    The recommended readings below are not intended as an exhaustive list of references. Students should also use the library catalogue and databases to locate additional resources.
    Cooper, D, Robertson, I T, and Tinline, G (2003) Recruitment and selection: a framework for success. London: Thomson Learning. 658.3112/20

    ADDITIONAL MATERIALS

    Keep an eye on the career and recruitment pages of the business media, including online media. There is often excellent advice about good and bad hiring practices, how to fine-tune recruitment strategy to overcome staff shortages, and so on.
    There are also some excellent blogs, some of which allow you to enter a question and get an answer. (While the principles are generally correct, be aware that, depending on the origin of the information, legal discussion may need to be modified for Australia.) Try:
    https://www.ziprecruiter.com
    https://www.glassdoor.com/employers
    http://quickbooks.intuit.com/r/hiring-and-recruiting
    https://www.roberthalf.com/workplace-research (This source has longer items)
    https://www.roberthalf.com/blog (This source has shorter, punchy items)
    In addition, try simply googling your issue or topic

    LECTURES

    Lecture Times

    Lectures will be held on:
    Day Start Time End Time Room
    Thursday 17:30 20:30 40-123 or 40-232. NB In week 3 room is 17.108

    Trimester 1

    Week Date Topics Covered Readings
    1 11 Feb 2016 MODULE 1: SUBJECT OVERVIEW, CLASS TECHNIQUES, LEGAL AND ETHICAL ISSUES
    In classroom
     
    1. Emergency evacuation procedures. Refer to
    2. http://staff.uow.edu.au/ohs/
      emergencies/emergency/index.html#3
    3. Introduction to the subject and to team-based learning (TBL)
    4. Form team-based learning groups and try out the TBL technique
     
    2 18 Feb 2016 In classroom
     
    1. Pre-RAT question period
    2. Readiness Assurance Test (RAT) on a) textbook chapters 1 and 5, b) relevant parts of the Dessler, Griffiths and Lloyd-Walker chapter, and c) Discrimination in recruiting employees and volunteers (JusticeConnect, 2014). (Readings b) and c) along with summaries of chapters 1 and 5 will be available on the Moodle site.)
    3. Post-RAT discussion and minilecture, if required
    4. Small team application projects on set reading material for this week.
     
    Textbook chapters 1 and 5
    Dessler, G, Griffiths, J and Lloyd-Walker, B (2007) "Ethical and Legal Foundations of HRM" (e-copy is available on the Moodle site)
    Discrimination in recruiting employees and volunteers (JusticeConnect, 2014). 
    3 25 Feb 2016  
    In computer lab (NB: room 17.108 for this week only)
     

    1.  More complex casework on legal issues in recruitment and staffing based on material tested in week 2. This will be done in class in your teams.
    2. Short lecture in preparation for chapter 7 (Reliability of selection measures)
     
    Complete the EOOnline Module available at http://staff.uow.edu.au/
    eed/eoonline/index.html
     Access details will be provided in class.
    4 03 Mar 2016  
    MODULE 2: (A) WHAT IS THE JOB? (B) MEASURING RELIABLY
     
    In classroom
     
    1. Pre-RAT question period
    2. RAT on chapters 3, 6, 7
    3. Post-RAT discussion and minilecture, if required
    4. Short team application exercises on chapters 3, 6, 7
     
    textbook chapters 3, 6, 7
    5 10 Mar 2016  
    In computer lab (room 40.232 tonight and remaining lab sessions)
     
    1. Large team application exercise on  textbook chapters 3, 6, 7.
    2. Teams compare and challenge each other's results.
    3. Mini-lecture in preparation for chapter 8 (Validity of selection procedures)
     
     
    Material for the large team exercise will be made available beforehand via Moodle.
    6 17 Mar 2016  
    MODULE 3: SELECTING SOMEONE WHO WILL DO THE JOB WELL (1)
     
    In classroom
     
    1.    Pre-RAT question period
    2.    RAT on chapters 8, 10, 15
    3.    Post-RAT discussion and minilecture, if required
    4.    Small team application exercises on chapters 8, 10, 15
     
     
     
     
    Textbook chapters 8, 10, 15
    7 24 Mar 2016  
    In computer lab
     
    1 Large team application exercise on  textbook chapters 8, 10, 15
    2 Teams compare and challenge each other's results.
     
     
    Material for the large team exercise will be available beforehand via Moodle.
    8 31 Mar 2016  
    SELECTING SOMEONE WHO WILL DO THE JOB WELL (2)
     
    In classroom 
     
    Your individual assignment is due in class this week. Please submit it through Turnitin via the Moodle site for MGMT969 no later than midnight on Monday night (the night before our class).
     
    Guest speaker from recruitment firm Expr3ss! (to be confirmed). See https://www.expr3ss.com/core/ for information about the firm.
    and/or
    Experiential exercises on application forms, bio data assessments, reference checks, ability tests and personality assessments.
     
    Parts of textbook chapters 9, 11, 12, 13, 14 (The chapter sections that will not be part of your RAT will be advised on Moodle.)
    9 07 Apr 2016  
     
    In classroom
     
    1. Pre-RAT question period
    2. RAT on chapters 9, 11, 12, 13, 14
    3. Post-RAT discussion and minilecture, if required
    4. Small team application exercises on chapters 8, 10, 15
     
     
    Parts of textbook chapters 9, 11, 12, 13, 14 (The chapter sections that will not be part of your RAT will be advised on Moodle.)
    10 14 Apr 2016  
     
     
    In computer lab
     
    1. Large team application exercise on designated parts of textbook chapters 9, 11, 12, 13, 14.
    2. Teams compare and challenge each other's results.
    3. Wrap-up and happy hour.
     
     
     
    Material for the large team exercise will be made available during class or shortly beforehand via Moodle.

    SECTION B: ASSESSMENT

    Assessment Form of Assessment %
    Assessment 1 Essay 40%
    Assessment 2 Authentic Tasks 12%
    Assessment 3 Tutorial/Lab Tasks 48%
      TOTAL 100%
     
    Please note: Assignments may be retained for Quality Assurance purposes.
    Assessment 1 Essay
    Topic Literature review or critique of an organisation
    Length Up to 4,000 words
    Weighting 40%
    Due Date 31 Mar 2016 (In Lecture in Trimester 1 Week 8)
    Final Submission Time: 12:00am
    Type of Collaboration Individual Assessment
    Marking Criteria Quality of content and analysis - how well you have understood and explained the issues in your literature review, or analysed and critiqued your chosen organisation's hiring process (50%)
    Style and presentation of the report, including logical organisation, clarity of writing, and adequacy and correctness of referencing (25%)
    Depth of practical understanding, as evidenced by your conclusions and/or recommendations (25%)
    Style and Format Use a general essay format if you choose to do a literature review. You may find it useful to go to the following link: http://www.library.uow.edu.au/tutorials/index.html and choose 'How to conduct a literature review'.
     
    Use any standard report format if you choose to critique the hiring process used in a real organisation. Learning Development has excellent handouts and other resources on report writing as well as other forms of writing. Go to http://www.uow.edu.au/student/services/ld/index.html to find out what is available.
     
    A few points to remember about a report:
     
    Make sure your EXECUTIVE SUMMARY summarises the WHOLE REPORT, including your FINDINGS, CONCLUSIONS and RECOMMENDATIONS, if any. Some managers only read the executive summary, so make this extremely informative. The executive summary should not function merely as an introduction.
     
    Make sure your recommendations arise directly from the conclusions.
     
    Consider acknowledging your source organisation in your report and thanking them by giving them a copy to keep. Respect any requests for confidentiality the organisation might make of you without constraining your assignment unduly. If you are in doubt, speak to me about it early.
     
     
     
    Assessment Submission Online Via Moodle
    Assessment Return Your assignment will be returned in class two weeks later.
    Detailed Information  
    Choose one of the following two topics:
     
    TOPIC 1 - Literature review
     
    Choose one or more (to a maximum of three) topics or issues related to recruitment and selection which are not covered in detail in the textbook or perhaps not covered at all. Most students find that one topic is sufficient. Do a literature review on the less familiar aspects of the topic, using about 15-20 academic references altogether. Then explain the practical implications of your research to managers, job candidates or other people involved in hiring staff. 
     
    Note: this assignment requires you to investigate additional sources beyond those referred to in the textbook. Assignments that simply summarise fairly basic information will not receive a high mark. The idea is for you to go to academic sources (Google Scholar is a good starting point) and find out about the most recent research, debates, or even scandals about your selected issue/s. Then use what you find out to explain to a line manager (i.e. a non-specialist) what is important for them about what you found out. 
     
    This topic appeals to students who want to find out something more about a particular issue. Some international students have done fine research on how well specific selection techniques could be expected to work in their home countries. 
     
    Note: This assignment is NOT easier to do well than assignment 2 (below).
     
    TOPIC 2 - Critique of an organisation's hiring process
    Find a real organisation and speak to one or more people who are involved in its hiring process. This may include recent applicants for positions as well as people making selection decisions. Use this to critique the organisation's hiring process and, if appropriate, to recommend change. Use around 10 but a minimum of 6 academic* journal sources to justify your critique.
     
    Note 1: It is okay to work on an organisation which is based outside Australia. If you do this, however, please include a summary in English of the interview/s you did.
     
    Note 2: You MUST interview one or more people in the organisation. It is not enough to rely on your memory of a hiring process you were involved in, an organisation you worked for, and so on. It is important to get a perspective than your own.
     
    Note 3: Because this assignment involves getting information from real people, it requires UOW ethics approval. I will manage this process for you starting around week 3 or 4 by requesting specific information about the organisation you plan to investigate, so please start thinking early about whether you'd like to choose this assignment topic.
      
     
    Assessment 2 Authentic Tasks
    Topic Peer assessment
    Length Not applicable
    Weighting 12%
    Due Date To Be Announced
    Type of Collaboration Individual Assessment
    Marking Criteria Students devise their own criteria to assess how well members of their teams have performed. You might want to ask yourself questions like these:
     
    . Whether your team member came to class prepared
    . Whether he or she was respectful of others' viewpoints
    . Whether he or she worked hard to help the group develop its solutions
    . Whether he or she made up for any absence from class
    and so on.
     
    Style and Format  
    The mark for this assignment will be computed as the average of the marks each student receives from his or her peers.
     
    The form for the peer assessment process will be posted on the class website. 
    Assessment Submission  
    Please submit in class or as an email attachment to mbarrett@uow.edu.auno later than Friday of week 11.
    Assessment Return  
    The peer assessments will not be returned. Details of peer feedback will be made available after week 11 to students who request this (again by email to mbarrett@uow.edu.au) after the subject results are finalised. The authors' identity will be kept confidential.
    Detailed Information  
    The form for the peer assessment process will be posted on the class website. 
     
    Assessment 3 Tutorial/Lab Tasks
    Topic iRATs, tRATs and team applications
    Length  
    Not applicable.
    Weighting 48%
    Due Date 18 Feb 2016 (In Lecture in Trimester 1 Week 2)
    25 Feb 2016 (In Lecture in Trimester 1 Week 3)
    03 Mar 2016 (In Lecture in Trimester 1 Week 4)
    10 Mar 2016 (In Lecture in Trimester 1 Week 5)
    17 Mar 2016 (In Lecture in Trimester 1 Week 6)
    24 Mar 2016 (In Lecture in Trimester 1 Week 7)
    07 Apr 2016 (In Lecture in Trimester 1 Week 9)
    14 Apr 2016 (In Lecture in Trimester 1 Week 10)
    Type of Collaboration Group Work
    Marking Criteria  
    The iRATs (individual readiness assurance tests) and tRATs (team readiness assurance tests) have a multiple choice format. That is, they require you or your team to indicate the best answer from 4 alternatives. 
     
    The team application exercises will be marked by your lecturer according to how well you have applied the material from the textbook to come up with a sound, creative, legally defensible and on-budget solution to a hiring problem. The opinions of your classmates in other teams will also be taken into account.
    Style and Format  
    The iRATs and tRATs are in multiple choice format. The team application exercises are generally limited to one page each and are done in class time.
     
    Individual and team RATs are central to the TBL method, which will be explained in detail in the first class session.
    Assessment Submission  
    All these assessments are done in class time.
    Assessment Return  
    Not applicable for iRATs and tRATs, as these assessments are done in class. I will normally be able to give you a mark and feedback via SOLS within two weeks of each team application exercise.
    Detailed Information  
    Your best three out of four iRATs, your team's best three out of four tRATs and your team's best three out of four team applications count for assessment. Each iRAT is worth 7%; each tRAT is worth 4%, and each team application is worth 5%. Hence the value of these tasks to you final grade is 48%.  [3 tasks x 7 marks] + [3 tasks x 4 marks] + [3 tasks x 5 marks] = 48%.
     
     代写 MGNT969: Job Analysis, Recruitment and Selection

    LATE SUBMISSION OF ASSESSMENT TASKS

    Assessed work handed in late may be penalised by the deduction of 20 percent of the maximum possible mark for that assessment per working day or part thereof. The operation of this rule will not result in a negative mark being carried forward.
    This penalty for late submission may be waived upon presentation of a medical certificate of illness for a relevant period, or upon evidence of untoward or approved circumstances that fall under the Student Academic Consideration Policy (see Sydney Business School Student Handbook).

    SUPPLEMENTARY EXAMINATIONS

    Students who suffer illness or other circumstances beyond their control which are likely to affect their academic performance on the day of an examination should not attend the exam. These students should obtain a Medical Certificate or other approved supporting documentation and follow the University's Academic Consideration application process to apply for a supplementary exam. The School will not approve students to re-sit an examination. See Section C, Student Academic Consideration Policy for further details.
    Students approved for a supplementary examination will receive a minimum of five (5) days' notice via SOLSMail, regarding the examination date, time and location. Supplementary exam period dates can be found at http://www.uow.edu.au/student/exams/timetabledates/index.html.

    MINIMUM PERFORMANCE REQUIREMENTS

    To be eligible to pass this subject, students must complete all assessment tasks for this subject. In addition, you must achieve a total mark of 50% or over for all assessment tasks and obtain a minimum of 50% in the final examination or major piece of assessment (where this is no final exam). Students who do not meet these minimum performance level requirements will be given a Fail grade on their Academic Transcript, in accordance with the General Course Rules.
    Where a student gains a mark of 50 or greater and does not meet the specified level in an assessment task required to pass the subject a Technical Fail (TF) grade will be given. Where a Technical Fail is given the following applies:
    1. Failure of the subject;
    2. a TF without a mark will be granted;
    3. a TF will be presented on the student's Academic Transcript;
    4. The allocated mark of 49 will be used as the WAM calculation for subjects at all levels.
    Students who fail a subject will not normally be eligible for a supplementary exam but may be approved if extenuating circumstances exist. Approval for a supplementary exam in these circumstances needs to be given by the relevant Head of School and Faculty Assessment Committee. Students who believe they may be eligible, and who have not already been advised accordingly, should consult their Lecturer or Subject Coordinator.

    ACADEMIC INTEGRITY AND PLAGIARISM

    The University's Academic Integrity and Plagiarism Policy, Faculty Handbooks and subject guides clearly set out the University's expectation that students submit only their own original work for assessment and avoid plagiarising the work of others or cheating. Re-using any of your own work (either in part or in full) which you have submitted previously for assessment is not permitted without appropriate acknowledgement. Plagiarism can be detected and has led to students being expelled from the University.
    The use by students of any website that provides access to essays or other assessment items (sometimes marketed as 'resources'), is extremely unwise. Students who provide an assessment item (or provide access to an assessment item) to others, either directly or indirectly (for example by uploading an assessment item to a website) are considered by the university to be intentionally or recklessly helping other students to cheat. This is considered academic misconduct and students place themselves at risk of being expelled from the University.
    Students should visit the following University website and become familiar with the University's policy on Plagiarism http://www.uow.edu.au/about/policy/UOW058648.html.
    Plagiarism Prevention
    The School has an e-learning module which aims to orientate you with the knowledge and resources to:
    • avoid problems related to plagiarism
    • develop your capacity to integrate evidence into your arguments
    • reference correctly.
    The online module is openly available for use by students at any stage in their degree. You are strongly encouraged to use the module to help in assessing the academic integrity of your written work. The module can be accessed via https://moodle.uowplatform.edu.au/course/view.php?id=5679.

    TURNITIN

    Turnitin is a service used by UOW as a tool educating students about the importance of correct citations and referencing techniques in addition to identifying where students have copied or reused the work of others - known as plagiarism. For tips about writing with academic integrity and avoiding plagiarism please see above: Academic Integrity and Plagiarism and http://www.uow.edu.au/student/services/ld/students/UOW021315.html
    The Turnitin system checks each student's written assessment against electronic text;
    • on the publicly accessible Internet,
    • in published works (including ABI/Inform, Periodical Abstracts, Business dateline, and electronic books),
    • on the ProQuest and Gale commercial databases, and
    • in every assignment previously submitted to Turnitin
    When a student submits his/her written assessment, the system generates an 'originality report' that highlights the similarity found between the assessment and all the sources checked by Turnitin. Turnitin does not check that references are in the correct Harvard format. It is the student's responsibility to check that all references follow the Harvard format detailed on http://www.library.uow.edu.au/referencing/.
    It is compulsory for all students to submit all written assignments (final version) in a word (.doc/.docx) format into the Turnitin system regardless of whether it is electronic or paper based. Your lecturer will advise whether a hard copy of the report is required with any paper based assignment submission.
    Students are encouraged to submit drafts of their assignment to Turnitin before the due date, thus enabling students to check their referencing and rectify any issues before submission of the final version.
    1. Use one document name only for each assignment that includes your UOW student number
    2. Any resubmissions must use the same document name as the original submission
    3. References must be included in your Turnitin submission
    4. Do not include the assignment topic question at the beginning of your submission
    5. Where a paper based copy is required with the assignment submission, the originality report provided with the assignment submission must be consistent with your last submission to Turnitin
    Failure to comply with these requirements may result in penalties being applied.
    Please access the Moodle site for this subject for further Turnitin details.
    代写 MGNT969: Job Analysis, Recruitment and Selection

    SECTION C: GENERAL ADVICE TO STUDENTS

    For general information on university policies and procedures relevant to students, and for details about the range of Student Services available, please see General Advice for Students which can be accessed online at http://business.uow.edu.au/UOW144987.html