BSBWOR501 Enterprises Operational Plan Assessment 代写
Part B - Project
Task overview and context:
You have received an email from Gina Harris, Human Resources Manager:
Subject: Personal development plan
Hello:
As you are aware, BizOps Enterprise encourages and supports its staff to reach their potential through mentoring, coaching and professional development to ensure their personal goals and those of the organization are met.
To this end we would like you to prepare a personal development plan that outlines your career objectives, personal goals, professional development activities and potential training required, with actions required clearly stated.
I’ve been thinking about the issues we have been having with our customer services team this year, as evidenced of number of customer complaints. You mentioned in our last monthly meeting that you believe people in your team are experiencing stress and do not have a good work-life balance. I encourage you to consider training or mentoring for yourself in the fist instance, which may be also be useful for others in your team at a later stage.
I recall other discussions we have had: while you feel you are currently competent, you know you need to keep up to date with WHS matters to be an effective health and safety representative. You also want to gain the advanced Diploma in leadership and management but aren’t sure how to approach this as you learn best through demonstrations and being able to ask questions face to face rather than online. You have said that one of your career goals is to improve your networks and perhaps join a professional association
Your role as customer service manager includes a responsibility for promoting continuous improvement in your team and in the organization as a whole. You are required to consider your needs for training and further support with this aspect of your role
Below you will find a to-do list. And a list of unscheduled events that have occurred today.Refer to the ‘Instructions to the candidate’ section for a detailed description of what is required in this project. You will need to make use of relevant BizOps policies and your position description.
Regards,
Gina Harris, Human Resources Manager
To-do list –Monday
Time | Task |
Priority (H,M,L) |
Notes |
9.00 am | Read draft of improved Customer Service Charter and highlight changes for senior exec mtg 3.00 pm Thursday. | L | |
9.30 am | Research trends in customer service policy and management for next week’s staff meeting. | L | |
10.00 am | Interview with Craig Bullen for sales rep position. | H | |
10.30 am | |||
11.00 am | Call customer Mrs. Janice Smithers regarding her complaint about the long wait time until she received the product- explain BizOps process and arrange for next delivery to be free as compensation. | M | |
11.15 am |
Meet team to discuss: New procedures for communicating with on-the-road sales reps. Updating feedback form that is attached to product. Improved online feedback form |
H | |
12.00 noon | Meet with Liz to discuss coordination of sales/marketing promotion. | L | |
12.30 pm | Lunch |